STORE POLICY

 


Privacy & Safety

When you make an enquiry about the goods or services we supply or purchase/order goods or services from us, you will need to provide us with certain personal data relating to you. Your privacy is extremely important to us so we want you to know exactly how we will use that personal data. We’ve set out all the details below.

We will be the data controller in respect of any personal data you provide to us. This term “data controller” is a legal phrase used to describe a person or entity that controls the way personal data is used and processed.

What information will we hold about you?

As a customer/potential customer of Supernaturals, we will ask you to provide us with certain personal information about you when you make an enquiry about our goods or services and/or when you purchase goods or services from us. This information will include:

  • Your name

  • Your address

  • Your email address

  • Your telephone number

  • Your bank details or credit card information (when you actually make an order)

  • Your IP address, cookies and your browsing activity where you use our website.

 

We use the personal information we hold about you for the following reasons:

  • To provide you with the goods/services you have purchased

  • To enforce our contract with you and inform you of any changes to the contract

In both of these cases the legal basis that we will be relying upon to process your personal information will be because it is necessary for the performance of the contract between us.

We also use the personal information we hold about you for the following reasons:

  • To provide you with information about goods/services you have enquired about

  • To obtain feedback from you and provide ongoing customer service

  • To deal with any complaints

  • From time to time we will need to share your information with other people and organisations. We will only do so where we have a legitimate legal basis for doing so and in compliance with our obligations under data protection laws..

 

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments